Kibee Support
Need help with your account, payment or the learning platform?
How to Get Help
Email support@kibeeworld.com with:
- The parent email used for your Kibee account
- Your child's Kibee Login ID, if relevant
- A short description of the problem
- A screenshot, if it helps explain the issue
Security: Never email your password, PIN, OTP, CVV, UPI PIN or complete card details. Our support team will never ask you to share them.
Common Issues
Payment completed but access is not active
Send us your payment/order reference and the parent email used during purchase. We will verify the transaction and help activate access where appropriate.
Can't log in?
Check that you are using the correct Login ID and PIN. If the problem continues, contact support. Do not send your PIN in the email.
Something isn't working in a game or activity?
Tell us the device, browser and activity where the issue occurred. A screenshot or short description can help us investigate quickly.
Response Time
We aim to respond to support requests within 2 business days. Complex technical or payment issues may take longer to investigate.